1) WHERE ARE YOU LOCATED?
Our main office is located in Rancho Santa Margarita, California.
2) I’M IN CALIFORNIA, CAN I PICK UP MY ORDER?
Yes, be sure to make note of that in your order so we can arrange a pickup time.
3) I’M IN CALIFORNIA, WHEN WILL MY ORDER ARRIVE?
Please allow 1-3 business days for your order to be processed and shipped.
4) WHEN WILL MY ORDER SHIP?
Your order should be processed and shipped in 1-3 business days.
5) DO YOU HAVE A SIZING CHART?
https://kechika.com/size-chart/
6) WHAT IS YOUR RETURN POLICY?
https://kechika.com/return-policy/
7) I PURCHASED YOUR SUIT USING A PROMOTIONAL CODE. CAN I STILL EXCHANGE?
All items purchased on a promotional code, or sales event are final sale. No returns and no exchanges.
8) WHEN WILL YOU HAVE A SALE?
Follow us on http://www.facebook.com/Pointconception for sales and promotional offers. Or, sign up for our newsletter.
9) I JUST PLACED MY ORDER TODAY, WILL IT SHIP TODAY?
We will process and ship your order within 1-3 business days.
10) I PLACED MY ORDER A FEW DAYS AGO, AND MY ORDER HAS NOT BEEN SHIPPED, BUT THERE IS A PENDING CHARGE ON MY CREDIT CARD. WHAT IS GOING ON?
If your credit card has not been charged then most likely we have not processed your order possibly due to an item not being in stock. Please check your junk email folder as we may have attempted to contact you. Contact us immediately at shop@pointconception.com if your order still has not shipped after 3 business days. You may also call our office at (949) 589-6890 between Monday through Friday from 8:00am to 4:00pm PST.
11) I TRIED CONTACTING POINT CONCEPTION. WHAT ARE YOUR BUSINESS HOURS?
Our apologizes if you have attempted to contact us and were unsuccessful. We are open Monday through Friday from 8:00am to 4:00pm PST. We highly recommend emailing us as it is the fastest way for us to address your problem. Please email us at shop@pointconception.com.
12) WHAT IS YOUR PRIVACY POLICY?
https://kechika.com/privacy-policy/
13) WHAT IS YOUR TERMS AND CONDITIONS?
https://kechika.com/terms-and-conditions/